CARTESIAN Refund Policy
1. About this policy
1.1 This Refund Policy applies to what is bought on cartesianecu.com: a file ordered from the Database pages (a "file order") and a Licence of the CARTESIAN app bought or renewed through the customer account (a "licence order"). It is part of the purchase terms that sections 1.4 and 13.4 of the Terms of Use refer to.
1.2 Payments are taken by The Selling Box LLC, the owner of CARTESIAN, on its payment page thesellingbox.com. Your card statement shows THE SELLING BOX.
1.3 A Licence bought from a distributor is refunded, or not, under that distributor's own conditions. Ask the distributor you bought it from.
1.4 This policy is available in English, Turkish, Spanish and Portuguese. If the versions differ, the English version prevails, unless the law requires otherwise.
2. Files
2.1 A file is digital content that is delivered at once. Before you pay, the order form asks you to confirm that you want the file delivered immediately and that you accept losing any right of withdrawal as soon as the file is available for download. Without that confirmation the order is not taken.
2.2 Once a file has been downloaded, the sale is final. We do not refund a file order because:
(a) you changed your mind or no longer need the file;
(b) the file matches its listing, but your control unit has other hardware or software numbers than the ones you ordered. Compare the numbers with your control unit before you pay;
(c) writing the file did not work or damaged a control unit, because of the tool, the wiring, the power supply, a checksum or a unit that was already faulty;
(d) of what you did with the file. Whether a use is lawful where you work is your responsibility.
2.3 We put it right when:
(a) the file was not delivered: the download link does not work;
(b) the file is corrupt or incomplete;
(c) the file does not match the hardware number, the software number or the control unit of its listing.
We first supply the correct file. If we cannot supply it, we refund the order in full.
2.4 An order whose file has never been downloaded is cancelled and refunded in full when you ask within 14 days of the payment.
2.5 If you paid twice for the same order by mistake, the second payment is refunded in full.
2.6 Write to us within 14 days of the order, with the order number (F and six digits) and what is wrong. For a file that does not match its listing, add a photo of the control unit's label or the identification your tool shows.
3. Licences
3.1 The fee of a Licence is not refundable once the Licence has been used. A Licence is used when a PC has been registered on it or a file has been processed with it.
3.2 A new Licence that has not been used is refunded in full when you ask within 14 days of the payment. The Licence is then closed.
3.3 A renewal is refunded in full when you ask within 14 days of the payment and before the renewed term has begun. The Licence then ends on the day it would have ended without the renewal.
3.4 If you paid twice for the same order by mistake, the second payment is refunded in full.
3.5 The unused part of a paid term is refunded in the cases the Terms of Use name: when a change substantially reduces the core functions of your Plan (section 10.4), when we end the Service or a Licence for a reason other than your breach (section 14.5), and when you end the Licence because you do not agree with a material change of the Terms (section 19.3).
3.6 Nothing is refunded when we end a Licence because of a breach of the Terms of Use (sections 14.3 and 14.5), when you close your Account (section 4.7), or because you used the Licence less than you expected.
4. How a refund is made
4.1 Write to cartesianecu@gmail.com with the order number. We answer within two working days.
4.2 A refund goes back to the card that paid, through The Selling Box. We do not refund to another card or in cash. After we approve it, the amount normally reaches your account within five to ten working days, depending on your bank.
4.3 When a file order is refunded, its download link stops working and you must delete every copy of the file. When a licence order is refunded, the new Licence is closed, or the renewal's term is taken off the Licence.
5. Card disputes
5.1 Write to us before you dispute a charge with your bank. Most problems are solved within a day.
5.2 While a charge is disputed, the order is treated as refunded: the download link stops and the Licence is suspended. If the dispute is decided in our favour, they are restored.
5.3 If a charge is disputed for a file that was delivered and downloaded, or for a Licence that was used, we give the bank the records of the order: when it was placed, when the file was downloaded, and from which address. We may close the Account of a customer who disputes charges without reason.
6. Your rights under the law
6.1 Nothing in this policy limits the rights that the consumer law of your country gives you and that cannot be set aside by agreement, such as your rights when digital content is faulty.
6.2 Where the law gives a consumer a right to withdraw from a purchase within 14 days, that right ends for a file as described in section 2.1, and for a Licence when you first use it within those 14 days.
7. Contact
7.1 Questions about a refund: cartesianecu@gmail.com.